Driving Efficiency and Innovation: Transforming the IT Infrastructure of a Leading Life Insurance Provider
Overview
In the intricate world of life insurance, this business stands out as a significant player. It deals with a vast amount of data and various stakeholders, including insurance advisors, wealth advisors and individuals seeking insurance solutions. To manage their complex software and hardware needs and to grow their business, the insurance provider sought a reliable IT partner.
In December 2010, after a comprehensive evaluation of potential partners, the provider chose designDATA. The decision was based on designDATA’s deep technical knowledge and unwavering commitment to customer service. More than a decade later, the partnership continues to thrive, with designDATA playing a crucial role in helping the insurance provider stay ahead of technological trends and maintain operational excellence.
We’ve been working together for about 12 years and have a great relationship and experience with them. They help us adapt to current technological trends, resolve our issues, and consistently deliver on their tasks.
Our Promise
Thanks to their partnership, the business has experienced enhanced operational efficiency. designDATA has implemented robust cybersecurity-focused solutions, empowering the agency to innovate and scale. This ensures they can fulfill their mission of encouraging responsible wealth and risk management using life insurance.
PROACTIVE SUPPORT
designDATA’s team provides vigilant IT support, ensuring 24/7 monitoring to identify and address technical issues swiftly. This proactive approach minimizes downtime and allows the provider’s team to concentrate on their core responsibilities, serving their clients.
RELIABLE IT INFRASTRUCTURE
The insurance provider collaborated with designDATA to modernize and configure their infrastructure, paving the way for operational growth. They now have access to cost-effective, modern tools that protect their clients’ sensitive data and uphold their reputation for reliability.
EMPOWERED STAFF
Since the beginning of their partnership, the insurance provider’s team has benefited from ongoing training and support. This equips them with the tools and knowledge needed to excel in their roles. This commitment to empowerment has positioned the provider to confidently navigate technological changes, prioritize cybersecurity and minimize the impact of software disruptions.
We’re impressed with their knowledge and willingness to help us grow. They’re proactive and keep us up to speed with what we need to do, so I can’t think of anything they could improve on.
Looking Forward
The insurance provider is committed to fostering a work environment that encourages their associates to thrive. With designDATA’s support, the provider’s team can collaborate more effectively, leveraging technical tools and skills to enhance the client experience and uphold their reputation as a leader in the life insurance sector.
