Empowering Families Through Advanced IT Solutions: An Adoption Foundation’s Journey
Overview
For many years, this adoption foundation has been a beacon of hope and support for birth parents, adoptees, and adoptive parents. Recognizing the need for a steadfast IT partnership to uphold and enhance its service quality, the foundation turned to designDATA.
Since January 2019, designDATA has been working closely with the adoption foundation to build a robust IT infrastructure. Through designDATA’s comprehensive Hardware-as-a-Service solution, the foundation can now focus on its core mission without the distraction of managing its equipment.
We chose designDATA because of the attention that we got during the vetting and onboarding process. We feel tended to, like we have a partner.
Our Promise
This collaboration has equipped the agency with data management and innovation tools, driving its long-term mission forward.
PROACTIVE IT SUPPORT
Committed to child-centered adoption practices, the foundation requires a future-ready IT strategy. With designDATA's guidance, operations have stabilized, ensuring uninterrupted essential services. The staff benefits from weekly webinars, online training, a 24/7 support line and business reviews for continuous improvement and future planning.
ROBUST CYBERSECURITY
Protecting sensitive data is paramount for the foundation. Its secure infrastructure is enhanced with comprehensive measures, including disaster recovery plans, server protection, managed drive encryption and anti-ransomware software. These solutions help the foundation maintain its reputation as a trusted organization that prioritizes the safety of sensitive and confidential information.
CONVENIENT HARDWARE SOLUTIONS
When the COVID-19 pandemic forced a shift to remote work in 2020, the foundation’s team needed laptops to work from home. Within two days of making the request, all employees had laptops. designDATA's Hardware-as-a-Service solutions consistently enable the foundation to access the best equipment for critical tasks and support the families it serves. Beyond supplying physical infrastructure, designDATA ensures its web-based assets run smoothly, with ongoing maintenance and upgrades.
EFFECTIVE PROJECT MANAGEMENT
The adoption foundation is a busy agency providing multiple complex services, including pregnancy counseling, post-adoption support and various adoption services. With designDATA, they can rely on a responsive IT provider that offers strategic solutions and remains committed to the agency's success. The foundation benefits from designDATA's knowledgeable staff, who ensure readily available resources and provide customized solutions through regular communication.
Looking Forward
Since the beginning of their partnership, designDATA has provided the adoption foundation with the modern IT infrastructure necessary to continue providing its vital services.
By integrating robust hardware solutions, enhancing cybersecurity and implementing forward-thinking IT strategies, designDATA continues to help the agency streamline its operations. Their excellent project management has allowed the agency to benefit from a tailored IT ecosystem that empowers the entire team to better serve its mission.
We had long relied on a single person who lived out of state to manage our IT services. We realized we needed readily available resources for training and hands-on IT support. designDATA is committed to excellence, and they understand the importance of our organization’s mission.
