Prescribing Success: Strengthening the Health of a Pharmaceutical Association’s IT Infrastructure
Overview
In the dynamic healthcare policy arena, a distinguished pharmaceutical association stands committed to unraveling the complexities of innovative medicines and their impact on patient health. As a 501(c)6 trade association, their work in extensive research, advocacy and educational initiatives is crucial in shaping informed health policies and practices. Their transformative role significantly influences patient care on a grand scale.
Recognizing the need for a robust IT infrastructure to support its expansive mission, the association sought a change from its previous managed services provider. Their journey led them to designDATA, a partner offering excellence and proactive support. The transition marked the beginning of a new chapter where technology became a catalyst for efficiency, security and innovation.
We had an email breach in the final months with our old vendor. designDATA stepped up the onboarding to accommodate and, even though we weren't their client yet, helped us resolve the breach. The remainder of the transition, including staff training, has been seamless.
SEAMLESS TRANSITION AND IMMEDIATE SUPPORT
The association experienced a smooth transition to designDATA, who provided immediate support during a critical email breach, showcasing their commitment from the outset.
EMPOWERED INTERACTIONS AND EDUCATION
The association found in designDATA a partner that not only resolved their IT issues but also took the time to educate and empower their team, ensuring every interaction was positive and productive.
REVITALIZED IT INFRASTRUCTURE
The association now enjoys a modernized IT environment, with new, configured laptops for their staff, enhanced security measures, and a seamless transition from Box to SharePoint. This technological uplift has significantly improved their operational efficiency and data security.
PREDICTABLE COSTS AND UNPARALLELED VALUE
Despite increased costs compared to their previous provider, the association acknowledges receiving more than triple the value, notably in improved customer service. They now enjoy the stability of predictable IT costs, free from the unpredictability of unexpected expenses and providing unparalleled value in their operations.
Looking Forward
Today, the pharmaceutical association stands stronger and more resilient, backed by a robust IT infrastructure and a partnership that transcends the typical client-vendor relationship. With designDATA, they have found more than a service provider; they have found a technological ally, committed to their success and advancing innovative medicines for patient health. The future is bright, and the association is well-equipped with the tools and support to continue its vital work in shaping healthcare policies for improving patient care worldwide.
The team has been exceptionally happy with every interaction, and I couldn't be more pleased. Sometimes, the jargon was hard for a non-techie to understand, but designDATA has worked to educate me in a way that is 100% supportive. I highly recommend designDATA as an MSP.
