Empowering Growth: How a Pharmaceutical Trade Association Evolved its Technology
Overview
In 2016, a Washington-based pharmaceutical trade association set its sights on expansion. Starting with a team of 15, their goal was to scale up their workforce, enhance their output and solidify their position as a significant player in the generics and biosimilars industry.
However, the association faced a challenge: inadequate IT support. Their existing vendor, limited in bandwidth and experience, could only provide basic hardware, server support and lacked a help desk.
In 2017, after a comprehensive RFP process, the association chose to partner with designDATA. designDATA’s expertise in project management was a crucial asset for the association as it embarked on the journey of doubling in size and meeting its ambitious objectives.
They've helped us mature — we wouldn't have done it without them.
Our Promise
This enduring partnership has equipped the trade association to undertake more ambitious initiatives for its members, backed by advanced technology, robust system security and dependable IT support.
FULL IT SUPPORT
The association's staff now enjoys unwavering 24/7 remote support from designDATA’s responsive team, ensuring swift assistance with laptop, hardware or software issues. designDATA also liaises with the ISP provider to resolve network issues, relieving the internal team of this burden. This customer-centric approach allows the association to focus on its core functions, with prompt issue resolution, minimizing downtime and maintaining operational continuity.
ENHANCED CYBERSECURITY
Operating with heightened security, the association safeguards crucial data and assets under designDATA’s guidance. This includes quick diagnosis and resolution of network issues, as well as the implementation of protective measures like two-factor authentication and enhanced security protocols. Additionally, ongoing security awareness training and simulated phishing tests empower staff to act as human firewalls, further strengthening the organization's cybersecurity posture.
CLOUD-BASED FLEXIBILITY
designDATA’s support in transitioning to a cloud-based Microsoft 365 environment has provided the trade association with agility. This shift was invaluable during the COVID-19 pandemic, enabling remote access for employees and members. Post-pandemic, this modern work model fosters enhanced collaboration and centralized data management, driving efficiency and innovation.
MODERNIZED TECHNOLOGY
The partnership with designDATA ensures continual access to cutting-edge tools and regularly updated equipment, significantly enhancing technological prowess and operational efficiency. designDATA oversees the integration of specific software needs, like Snagit and Adobe Creative Suite programs, to optimize staff workflow. A regular refresh schedule guarantees access to the latest technology every two to three years.
Looking Forward
As the ongoing managed IT partner, designDATA has played a pivotal role in ensuring the association effectively harnesses the power of technology. By implementing a comprehensive IT strategy, designDATA has empowered the organization to evolve its technology, reshaping operations and ultimately delivering better services to its members.
designDATA will help you get to where you want to be and a place that's industry standard.
