Careers
IT Career Opportunities
Check out our open positions below (you will be redirected to Doyon Limited, our parent company, to apply):
The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.
Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager.
The End User Support Technician – Tier 3 provides technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolves complex issues or escalates issues to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure that the issue resolution meets or exceeds the service level standard for owned tickets as well as tickets owned by Tier 1 and 2 technicians. Provides training and coaching and acts as an escalation point for Tier 1 and 2 Support Technicians. Provides onsite technical support for clients.
Purchasing Clerk initiates, prepares, processes, and verifies purchase orders following established guidelines to purchase materials and goods by required delivery dates, interacts with vendors to obtain favorable pricing terms, product specifications, monitor availability, and optimize savings, coordinates with internal teams to ensure that procurement needs are met promptly and efficiently.
The Technical Lead is responsible for working closely with our customers, building relationships with them, and helping them achieve their technical goals and overcome technical challenges.
Why Join the designDATA Family?
In our world, there’s always a mission at hand or a goal to accomplish. That’s why we employ some of the best network engineers and IT consultants in the region; to ensure we can help our clients align their technology solutions with business objectives to solve real world problems. And we think that’s pretty cool.
We make it a priority to take care of our employees, offering an extremely competitive benefits package and a fun, flexible work environment. We also provide:
Medical, vision, and dental
401k retirement plan
Employee Assistance Program (EAP)
Life and AD&D
Short and long-term disability
Flexible spending accounts
Paid time off
Bereavement, family medical, and jury duty leave