Changing Password over VPN

Even with so many working remote in these tumultuous times, security practices such as regular password expiration dates keep looming before us. While we at designDATA are always here to walk you through how to handle this process, here are some tips on how you can do so yourself!

While you are working in the office, you have the convenience of being on the same network as your domain, meaning that if your password needs to be changed, all you need to do is the simple CTRL+ALT+DEL to pull up the ‘Change a Password’ menu.
While the process is largely the same when remote, you also need to make sure that you are connected to your VPN, which simulates being connected to your office network. For most of our customers using the Sophos VPN, that will be the little traffic light icon you should find in the lower right-hand corner of your screen.

Once connected to the Sophos VPN, you can enter the ‘Change a Password’ screen as normal by pressing CTRL+ALT+DEL, and choosing your password. Remember that you will need to enter your new password twice, just as a confirmation!

Once you’ve changed your password, make sure you’re still connected to the VPN by checking to see that the icon is still showing the “green light” and then LOCK your computer twice. This is to ensure the new password is confirmed both on the network as well as on your local computer, as it doesn’t always do so the first time around. If you want to be absolutely sure that it has worked after locking and logging back in twice, you can also sign out and back into the VPN. If you can sign back in, it’s been changed at the domain level as well!
If you’re working from a Mac, or you aren’t a VPN user, your instructions will be different and are specific to your organization. Please contact the designDATA service desk for assistance.
Remember, if you have any issues with any of this, our technicians are standing by to help assist you with your password update or any other needs. We can be reached at service-request@designdata.com, or by calling your client-specific service desk numbers, 24/7.